Reporting and appeals

This is a translation provided for convenience. If it differs from the Polish version, the Polish version applies. Polski

Information required by Regulation (EU) 2022/2065, the Digital Services Act (DSA).

1. Points of contact

For authorities of the Member States, the European Commission and the European Board for Digital Services (Article 11 DSA): dsa@verdiktum.com. Languages: Polish and English.
For users (Article 12 DSA): kontakt@verdiktum.com and the forms in the Service.

2. How to report content (Article 16 DSA)

Anyone can report content they consider illegal or against our rules:

with the flag next to a case, a piece of evidence, a comment or a profile, or
with the report form, which does not require an account.

A report should explain why the content is illegal or breaks the rules, point to its exact location, and include the name and e-mail address of the person reporting, where required. We confirm that we received the report and we inform the reporting person of our decision.

3. How we decide

Reports are reviewed by human moderators, in a timely, diligent and objective manner. We may remove content, restrict its visibility, suspend or close an account, or leave the content in place.

4. Statement of reasons (Article 17 DSA)

When we restrict content or an account, the affected user receives a statement of reasons: what was decided, on which facts, whether it is based on the law or on our Terms, and how to appeal.

5. Internal complaints (Article 20 DSA)

The affected user and the person who reported the content can complain about our decision free of charge for at least six months. Authors can appeal directly from the notification about the decision. Complaints are reviewed by a person, not solely by automated means, and where possible by a different moderator than the one who made the original decision.

6. Out-of-court dispute settlement and courts (Article 21 DSA)

You can turn to a certified out-of-court dispute settlement body in the European Union, and you always have the right to go to court.

7. Misuse (Article 23 DSA)

We may suspend, for a reasonable period and after a warning, users who frequently publish manifestly illegal content, and the handling of reports from people who frequently submit manifestly unfounded reports.

8. Transparency

We do not use recommender systems based on profiling. Lists of cases are ordered by recent activity, date or amount of evidence, as chosen by the user.
We do not show advertising.
Average monthly number of active recipients of the Service in the European Union: [NUMBER — TO BE PUBLISHED].
We publish a transparency report on moderation when the law requires it.